Frequently Asked Questions (FAQ)
Welcome to the Sera Glow Help Center! We've compiled answers to the most common questions to make your shopping experience smooth and stress-free.
🛍️ Ordering & Shipping
Q: When will I receive my order?
A:
- USA Orders: Delivery typically takes 7–14 business days.
- International Orders: Delivery may take 14–31 business days depending on your location and customs processing.
Q: Do you offer express shipping?
A: At this time, we do not offer express or expedited shipping, but we are working to offer faster options soon!
Q: Where do you ship from?
A: We ship from multiple global fulfillment centers to ensure maximum product availability and reach.
Q: How can I track my order?
A: Tracking details will be emailed to you as soon as your order ships. You can also check your shipping status anytime on our Track Your Order page.
Q: I haven’t received my tracking info — what should I do?
A: If your tracking hasn't been updated within 7 business days of ordering, feel free to reach out to our support team.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 7 days after delivery. Items must be unused and in original condition. To initiate a return, please contact us with your order number.
Q: Do you offer refunds?
A: Yes. Once your return is approved and received, your refund will be processed to your original payment method within 5–10 business days.
Q: My order arrived damaged or incorrect — what should I do?
A: We're so sorry! Please email us within 48 hours of delivery with photos and your order number, and we'll make it right.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, UPI, Razorpay, Net Banking, and other secure payment options depending on your region.
Q: Is your website secure for payments?
A: Yes! Our checkout process uses SSL encryption and trusted payment gateways to ensure your information is safe.
🧴 Product Questions
Q: Are your products safe for sensitive skin?
A: Yes! Our beauty and wellness products are made with gentle, skin-loving ingredients suitable for most skin types. However, we recommend a patch test for new products.
Q: Are your wellness products natural or organic?
A: Most of our health and wellness products are made from natural, clean ingredients and undergo quality checks. Detailed information is listed on each product page.
Q: Are your products vegan or cruelty-free?
A: Many of our products are vegan and cruelty-free. Look for these tags on the product description. If unsure, contact us for specifics.
🎁 Promos & Subscriptions
Q: Do you offer first-time customer discounts?
A: Yes! Subscribe to our newsletter and enjoy 10% off your first order, plus early access to exclusive deals and wellness tips.
Q: Can I gift an order to someone?
A: Absolutely! Just enter their shipping details at checkout. You can also add a gift note in the “Order Notes” section.
📞 Customer Support
Q: How can I contact Sera Glow?
A: You can email us at seraglowstore@gmail.com or send us a message through our Contact Us page. We typically respond within 24–48 hours (Mon–Sat).
Q: What are your support hours?
A: Our customer care team is available Monday to Saturday, 10 AM – 6 PM IST.